Hotel Challis Potts Point

Overall great hotel! Located in a nice area, beautiful romantic building and super friendly staff. We could leave our luggage during the day, there was an ironing board and iron available, free of charge, and there was free coffee and water in the lobby. The location was very nice, good restaurants and bars nearby. The rooms were a bit small but nonetheless nicely decorated. Would recommend!

This is advertised as 'boutique accommodation' and indeed from the outside it looks nice but look at the state of the bathroom (see photos) - you wouldn't let your house get like that. We were also thrilled to have an air con technician knocking on our door the first morning, which we were not told about. (The technician said the whole hotel was being done and the appointment had been booked 3 months in advance). It made sense someone was there to fix the air con, we'd noticed the filter was filthy on our first night. We had the 'queen deluxe' room and the bathroom was tiny (barely enough room to turn around in) and the bedroom fit a queen bed and not much more. Unfortunately despite its billing as 'boutique accommodation' this place felt like a motel or hostel even. I'll acknowledge it is in a good location, it's a leafy neighbourhood and fairly close to the city. And the cost was reasonable. But we won't be back.

Guess what, you stay in this hotel, I can promise you the worst service ever! No room cleaning, no clean towels nothing. I am not even asking clean linens every day, but common, towels are the bare minimum! I am absolutely fuming, I was just staying for 2 nights, the room was an absolute ripoff. Please avoid this place at all cost, you have so much better options for the same prince. Never to repeat, I should have paid attention to all the reviews, please do not make the same mistake.

I wrote this email to the hotel a few weeks ago, reception passed it onto management, but no reply since: Firstly, I wanted to thank the ladies in reception. They are exceptional. Great customer service - flawless. I also absolutely love the area, it was always my dream to live on Challis Ave and I love it. I did have a few difficulties with the rooms. I stayed for three nights, and moved three times … I started in room 213, but after thirty minutes had to move due to the overwhelming mould smell from the bathroom. Then I moved to room 112. But I was woken up at 7am by workmen drilling. Room 311 was very promising. I was still woken up at 8am by hotel renovations, but the main issue, is that the window didn’t lock. It’s quite accessible from the fire escape so I didn’t sleep too well. The cleanliness was also a bit of an issue - eg squashed cockroach left on the wall, dust on curtains.

DO NOT STAY HERE. This hotel is not worth the price, I got the king room with the balcony and overall the room was big but they have some BIG ISSUES with cleaning the rooms! I stayed there for 7 nights and they NEVER not event once cleaned the room, they change towels every other day which is okay and they changed bed linens after our fifth night! But never vacuumed the floor or cleaned the bathroom, NEVER had this service not even at a hostel!!! Location is perfect, cool bars and restaurants all around the area